Lufthansa came up trumps not once but twice at this year’s Skytrax World Airline Awards! The awards, presented during a gala ceremony at Farnborough Airshow on July 12, included Best Transatlantic Airline and Best Airline in Western Europe. The winners were determined by means of one of the biggest passenger satisfaction surveys ever conducted and covering a variety of airlines. Each year, more than 18 million passengers from all over the world take part in this independent survey. Anna Menke, Passenger Experience Design, and Dr. Reinhold Huber, Vice President Passenger Experience Design & Ancillaries, accepted the awards on Lufthansa’s behalf. These awards once again demonstrate that passengers appreciate and acknowledge the extensive investments Lufthansa has made in both product and service right along the passenger experience chain.
